Core Operations, Officer

As Operations Officer you will

  • Participate in project management and execution of our benefit payment system migration project
  • Assist with requirement definition, documentation and functional development
  • Participate in business testing including test case design and execution, and defect documentation
  • Liaise with system vendor; manage vendor deliverables
  • Develop future state vendor oversight and operating model
  • Perform vendor service level monitoring
  • Support daily vendor oversight activities
  • Assess daily benefit payment operations conducted by vendor
  • Build operational control structure; identify operational risks, propose mitigating controls
  • Document of SOPs, process flows other business operations support documentation
  • Support daily Retiree Services operations where applicable
  • Data gathering and analysis where applicable

State Street