Ensure team carries out basic and complex trade processing and valuation functions in accordance with established procedures.
Ensuring the accuracy and timeliness of the team’s deliverables
Plan and manage the daily operations of the team
Be accountable for all aspects of resources planning including succession planning, staff development and staff retention initiatives; promote cross training, resource sharing and job rotation across teams/departments; participate in the recruitment process
Plan and manage resources to ensure that all deliverables are completed in an accurate and timely manner;
Ensure that process procedures applicable to the team are understood and applied by all team members;
Constantly review and refine the operational process; drive the implementation of operational efficiencies and re-engineering initiatives.
Take ownership of resolution of queries with internal teams, clients, vendors, counterparties etc. to ensure top notch service
Answer and own complex issues and queries and escalate as needed acting with a sense of urgency to meet required deliverables.
Quality control – Be able to audit the accounting / verification data input and establish control over the overall process accuracy within the KPIs agreed.
Manage new business transitions or business migration activities and ensure proper implementation within the team;
Build relationship with internal & external clients; foster this culture within the team
Coach and offer help to less experienced staff
Work closely with inter-departmental contacts to ensure that the required deliverables are delivered with high quality
Identify risk issues, breaches and act in accordance with the ‘risk’ escalation chain and operating procedures
Resolution of queries with internal teams, clients, vendors, counterparties etc.
Be accountable for assigned tasks and deadline for self and for the team
Be accountable for staff on-boarding, leave planning and turnover of the team
Foster an environment of learning and team work.
Ability to prepare efficient work allocation for all team members
Actively participate in the corporate, systems, internal and statutory audit to resolve the audit queries
Own issues and drive solutions. Understand the client requirements and be able to direct the team to create KPIs / reports
Documentation – Be able to review and correct the process documentation such as process flows, Standard Operating procedures (SOPs) and coach the team
Understand the end to end process and be able to seek support to clear out inter process upstream / downstream dependencies. Suggest process improvements and be able to seek support to drive projects to create efficiencies / enhance controls