Operations Client Service, Associate 2

Work in conjunction with individuals on the team as well as other Shared Services/COEs, outsource partners, Client Operations, other business units and external clients as needed to ensure seamless processing according to the fund’s policies, to ensure NAV/yield accuracy and that all SLAs are met

  • Validate and review all daily activity while maintaining all required controls
  • Calculate and process fund and account activities, e.g. supporting NAV, SEC yields, cash movements, distributions, corporate actions, bank loans, processed transactions, etc. and prepares proofs as needed
  • Support the review and validation of data as needed, e.g. fund Net Asset Values, etc. as well as distribute information to Shared Services and Client Operations teams
  • Research and resolve exceptions, reconciliations, incorrect transactions and issues
  • Receive and resolve inquiries in a timely and accurate manner and communicates effectively with clients when necessary
  • Escalate unresolved issues to management as required
  • Maintain appropriate records of daily and monthly activities
  • Support the production of financial, performance and/or quality reports for client, shareholder, director and management as needed
  • Maintain knowledge of current alternative procedures and processes
  • Document any updates or changes to formal procedures, databases, etc.
  • Prepare and verify information for various projects/special requests as directed
  • Support training of new hires as necessary
  • During the course of normal day to day operations, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
  • Perform other duties as assigned

To apply for this job please visit statestreet.wd1.myworkdayjobs.com.

State Street