Alpha Data Operations, Assistant Vice President

The State Street’s Alpha Data team is seeking an experienced and versatile Operations Leader with business and data analysis expertise to help us build and sustain our client’s data capabilities and competitive advantage using the Alpha services product offerings. The successful candidate will have knowledge of tools and techniques used for efficient data management, outstanding technical, communication, collaboration and organizational skills that enable service delivery, process optimization, as well as effective team management. This role is part of broader Alpha Data Operations team and the candidate will have an opportunity to work directly with implementation, service management and IT teams across the globe.

Why this role is important to us

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

  • As Alpha Data Senior Operations Manager you will
  • Lead fast growing Data Operations team; manage 20+ employees on different level and experience.
  • Become process/platform SME; act as the point of contact for relevant clients to address questions, requests and escalations
  • Monitor SLA execution, KPI, KRI and error logs and address issues promptly
  • Constantly challenge status quo in order to improve operational efficiency
  • Work with the team on root cause analysis, research, testing and problem resolution
  • Provide periodic and ad hoc status reporting to senior management and relevant stakeholders
  • Define and document current and future state operating models as required
  • As part of the wider team, add an input on overall Alpha Data product enhancements and requirements

State Street